Description
This award recognizes an exceptional non-brick-and-mortar business that demonstrates excellence in innovation, customer experience, operational effectiveness, digital presence, and sustainable growth, while contributing positively to its industry or community.
Requirements
To be eligible, a business must:
- Operate without a permanent customer-facing retail or commercial location
- Be legally registered and actively operating in Canada (or the applicable region)
- Have been in business for at least 12 months prior to the application deadline
- Remain in good standing with all applicable municipal, provincial/state, and federal regulations
- Demonstrate active operations during the current award year
- Deliver products or services mainly through online, remote, virtual, mobile, home-based, consulting, e-commerce, or other non-traditional business models
Criteria
| Criterion | Weight |
|---|---|
| Growth | 20.0% |
| Leadership | 20.0% |
| Customer Satisfaction | 15.0% |
| Community Impact | 15.0% |
| Flexibility | 15.0% |
| Workplace Culture | 15.0% |